Frequently Asked Questions

Everything you need to know about keeping your kicks fresh.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for sneaker care products?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Are your cleaning solutions safe for all materials?

Yes, our signature cleaning solution is designed to be safe on suede, nubuck, leather, nylon, mesh, and more. We recommend testing a small, inconspicuous area first.

How can I track my package?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.